Remote support consists of communication between two or more people so that one of them can help the other remotely.
4Remote, the remote support tool developed by Zerintia Technologies, allows this communication to be via audio/video with technicians, customers or suppliers, with Augmented Reality tools, saving costs and travel and generating evidence of the work carried out.
Why use 4Remote? Advantages
Zerintia Technologies tool improves the efficiency of technical assistance tasks and maintenance work by saving costs and unnecessary travel.
In addition, it increases productivity and profits, solves the shortage of qualified technical personnel and improves the quality of the service/product and customer satisfaction.
4Remote functionalities
4Remote’s functionalities are grouped around the use of different technologies, such as Augmented Reality, integration with other third-party systems or operation with different devices.
The main functionalities of 4Remote include:
• Augmented Reality pointers, drawings and text.
• Image and/or video recording of sessions and evidence
• Multi-device: smartphone, tablet, smartglasses or PC
• Session and evidence history
• Mosaic view of multiple A/V sources
• Multi-user sessions
• Deployable on own or Zerintia servers
• Data security: encrypted communications
• Integrable with client ERP, CMMS, CRM systems
• Possibility of sharing documents
• Management of labels for sessions and evidences
• Agenda of scheduled sessions
Main differences of 4Remote with other remote support tools
4Remote is the most powerful industrial remote support tool on the market. Its years of implementation in the national and international market, the portfolio of clients that use it all over the world, and the constant innovation in the development of its new versions, make the Zerintia Technologies solution the best option for those companies that are looking for a truly professional option.
The main differences between 4Remote and other remote support tools:
• Maximum call quality with the lowest bandwidth.
• Unlimited users
• Unlimited usage time
• Real-time multilingual translation
• Remote control of fixed cameras with zoom
• Integration with SSO
• Sessions with external users upon email invitation
