Remote Assistance
A comprehensive solution for communication with experts, supervisors, medical specialists, validators, etc., sharing video and audio in real time with multiple tools, which, thanks to Augmented Reality, facilitate the remote support and execution of activities, with no costs or travel, and generating evidence of the completed work.
Use Cases
Incidents resolution
Allows real-time communication with experts, internal or external to resolve incidents, provide advice on start-up processes or support for maintenance tasks, improving response time without the need to travel.
Occupational safety
Communication and interaction with the Occupational Safety team, to carry out verifications of working conditions, risk prevention, audits or accident investigation, generating evidence without travel.
Product validations
Remote collaborative work with customers or suppliers, for design and validation of products or verification of work done, generating evidence of the verifications made.
Customer support
Better customer experience through a support service that ensures communication and interaction with experts. Response to customer or distributor needs in real time, increasing end-user satisfaction.Functions
Drawings and text on snapshots and video
Augmented Reality Pointers
Recording of evidence (video, audio and photo)
Remote-controlled zoom and flashlight
Remote control of fixed cameras
Real-time translation (chat and voice)
Screen sharing
Augmented Reality Pointers
Recording of evidence (video, audio and photo)
Remote-controlled zoom and flashlight
Remote control of fixed cameras
Real-time translation (chat and voice)
Screen sharing
Multi-user sessions
Multi-device: Smartphone, Tablet, Smartglasses, PC
Multi-session
Sessions with external users by invitation
Selectable Audio/Video sources
Secondary "slave" camera
Mosaic view of connected video feeds
Multi-device: Smartphone, Tablet, Smartglasses, PC
Multi-session
Sessions with external users by invitation
Selectable Audio/Video sources
Secondary "slave" camera
Mosaic view of connected video feeds
Cloud and OnPremises deployment
Encrypted communications
Can be integrated with customer systems
LDAP Integration
Session log and evidence
Instant messaging
Multi-screen
Encrypted communications
Can be integrated with customer systems
LDAP Integration
Session log and evidence
Instant messaging
Multi-screen
Advantages
Shorter response times
Reduced travel and costs
Improved traceability and monitoring of work
Generation of evidence
Remote validations
Premium customer service
Reduced travel and costs
Improved traceability and monitoring of work
Generation of evidence
Remote validations
Premium customer service
Support and training
Increase in productivity
Improved quality and fewer errors
Collaborative work - knowledge sharing
Elimination of paper
Rapid response
Increase in productivity
Improved quality and fewer errors
Collaborative work - knowledge sharing
Elimination of paper
Rapid response
