Improving aftersales services in Industry thanks to digitalization can greatly increase customer satisfaction and streamline any process.
Today, Industry 4.0 allows the combination of advanced production and operations techniques with intelligent technologies that integrate the physical, digital and human worlds.
These technologies, or what is the same, this digitization, allows the implementation of different business models (different from the traditional ones). For example, in the business model called Equipment as a Service (EaaS), a machinery or equipment manufacturer has the ability to offer its product to its customers along with a series of digital after-sales services that can also be billed separately, thus generating new revenues.
How to improve your aftersales services in industry and generate new revenues?
With the Equipment as a Service model, the machinery or equipment manufacturer becomes responsible for maintenance, service, consumables and spare parts, among other services. In this way, he is able to guarantee almost 100% availability and production, or in other words, the main reason why his customers buy the machine or equipment from him.
What company would not be willing to pay a little more for this guarantee?
Manufacturing companies thus generate ongoing revenue that can be extended over the years (and not just once when the machine is sold). Properly calculated, significantly more turnover and profit can be generated.
In addition, this business model also promotes customer loyalty as an important asset, as the business becomes recurring. This means that the manufacturer is always close to the customer and can better meet his needs.
4AfterSales, Zerintia Technologies solution for generating new revenue in Industry
4AfterSales is Zerintia Technologies solution that enables machine builders to generate new revenue, resulting from improved support and monitoring.
With AfterSales services, customers improve the level of support, reduce downtime and establish effective communications to respond to the needs of the connected customer.
In turn, with equipment monitoring and preventive maintenance, the connected customer sees reduced downtime and improved equipment availability and efficiency.
4Aftersales tools from Zerintia Technologies
Zerintia Technologies technological solution for after-sales services in industry is composed of the following tools:
Remote support.
Communication with customers from any device, with Augmented Reality tools that facilitate remote support, without costs or travel, and generating evidence of the work performed.
Digital Instructions
Configuration and follow-up of planned jobs for each product, with step-by-step digital instructions for customers to execute guided jobs with the equipment in an autonomous, safe and efficient way.
Ordering
Inventory of products contracted by the customer, facilitating access to interactive exploded views of them and online purchase of spare parts.
Information channel
Complete catalog of the manufacturer’s products with access to offers and newsletter as a news channel, as well as all the updated technical documentation of the equipment purchased by the customer.
Monitoring
Remote monitoring of the equipment, automating the detection of incidents, statuses, cadences or other events in real time based on preconfigured rules, and generating alerts, maintenance orders or modifying the product configuration remotely.
