CONNECTED CUSTOMER

Offer new services with your machinery

4Aftersales is a solution for machinery manufacturers and distributors to offer their customers new services, while reducing their maintenance costs and generating new direct or indirect revenue.

Your equipment with complementary services with rapid deployment and impact.

The growth model of the leaders in industrial manufacturing.

Connected Customer

4Aftersales allows you to accompany your customers and anticipate their needs, make offers for spare parts and other products, while avoiding the replacement of your machinery by other manufacturers. The services are grouped into three modules:

Aftersales

After-sales services to customers that improve the level of support, reduce downtime and establish effective communications to respond to the needs of the Connected Customer. The Post-Sales module consists of 4 tools:

Remote support

Get in touch with customers from any device, with Augmented Reality tools, and save costs and unnecessary travel to resolve their incidents faster.

Orders

Information on the status of orders placed and in progress, with access to interactive product exploded views and online spare parts purchasing.

Digital step-by-step instructions

Offer your customers product processes with step-by-step digital instructions, giving them autonomy in the execution of their maintenance or quality work.

Information channel

Complete product catalogue with access to offers and news channel, as well as all the updated technical documentation of the equipment purchased by the customer.

Monitoring

Monitoring

Remote monitoring of equipment, automating the detection of incidents, statuses, cadences or other events in real time based on pre-configured rules, and generating alerts, maintenance orders or modifying the product configuration remotely.

Integration

Integration

Servicios autogestionados por el cliente, proporcionandoles la tecnología necesaria para que pueda integrar y orquestar sus datos IT-OT y empleados con los productos y equipos suministrados.

Read about the experience of our
customers with 4Aftersales:

The machinery manufacturer specialising in the automation of industrial processes offers its customers services through 4Aftersales, with the aim of improving the efficiency of their production lines and obtaining better economic results.

Download the AND&OR’s Successful Case

This is how this machinery manufacturer has managed to differentiate itself from its competitors.


    (*) Required fields.

    Contact
    our specialized team

    +34 91 568 74 67


      (*) Required fields.

      Other solutions for
      Industry 5.0

      4 Smartworker

      Remote Support

      4 Smartworker

      Digital Work

      4 Smartworker

      Integration & Orchestration

      4 Aftersales

      Connected Customer

      4 Manufacturing

      Connected Factory

      FAQs

      Equipment as a service is a business model that allows machinery manufacturers and distributors to offer additional services, reducing maintenance costs and generating new revenue. Zerintia's 4AfterSales represents this model, providing a comprehensive approach that boosts efficiency and growth in industrial manufacturing. 

      With 4AfterSales, services such as remote support with augmented reality, digital step-by-step instructions, machine management, access to interactive catalogues, and information channels can be offered to keep the customer connected. These services enhance after-sales service, predictive maintenance and the connected customer experience. 

      4AfterSales services solve problems such as lack of direct customer contact, high travel costs, and customer churn by offering improved after-sales service and maintaining an ongoing relationship with the customer.

      4AfterSales services are accessible from multiple devices such as PC, smartphone, tablet, smartwatch and smartglasses, which facilitates remote maintenance and continuous interaction with the customer.

      It depends on the device used. On PCs, 4AfterSales operates through browsers, while on other devices such as smartphones and tablets, it is necessary to install specific applications. 

      Yes, 4AfterSales is compatible with Mac and iPhone devices, which ensures greater accessibility and convenience for remote maintenance and machine management. 

      4AfterSales is available in the app shops of all major operating systems, such as Android and iOS, making it easy to deploy and use on different devices.

      In the case of 4AfterSales, the configuration of the Privacy Notice depends on each company that purchases the solution, allowing customisation according to its internal legal policy. 

      For specific information on 4AfterSales plans and pricing, it is advisable to contact Zerintia Technologies' dedicated team directly. This solution offers customisation to meet the specific needs of machinery manufacturers and distributors. 


        (*) Required fields.

        © 2024 Zerintia Technologies. All rights reserved.
        Privacy policy · Cookie Policy · Legal Notice · Information Security Policy

        TOP