Remote support with machinery suppliers
Coty is an American manufacturer of beauty products. The company was originally founded in Paris in 1904 by François Coty, and its main products are fragrances, cosmetics, and skin and body care products.
4Smartworker, the Zerintia solution implemented at Coty
With 4Smartworker and the remote support tool, Coty is able to receive precise assistance from its machinery suppliers, reducing downtime thanks to its different functionalities, such as Augmented Reality pointers or drawings, screen freezing, zoom or shared documents.
4Smartworker allows you to control the technician’s device remotely and generate image or video evidence of the work performed. Furthermore, if extra support is needed, the tool allows you to add more attendees to the session, with all participants seeing what the technician broadcasts.
Furthermore, another of the tool’s strong points is its real-time text and voice translator, which allows 100% reliable communication between participating people who do not speak the same language.
The challenge at Coty’s production plant
Coty’s objective was to have a remote support tool that would allow it to contact its machinery suppliers in the event of breakdowns that would put its plant’s production at risk.
4Smartworker, the Zerintia solution implemented at Coty
With 4Smartworker and the remote support tool, Coty is able to receive precise assistance from its machinery suppliers, reducing downtime thanks to its different functionalities, such as Augmented Reality pointers or drawings, screen freezing, zoom or shared documents.
4Smartworker allows you to control the technician’s device remotely and generate image or video evidence of the work performed. Furthermore, if extra support is needed, the tool allows you to add more attendees to the session, with all participants seeing what the technician broadcasts.
Furthermore, another of the tool’s strong points is its real-time text and voice translator, which allows 100% reliable communication between participating people who do not speak the same language.
Zerintia, solutions for Industry 5.0
Zerintia Technologies offers B2B SaaS solutions to improve the efficiency of employees and customers, providing advanced tools and services for the digitisation of their operations.
Through our solutions we accompany you in the digitalization of your company in a progressive, flexible and adapted way to your needs.
