{"id":34569,"date":"2023-11-27T11:51:34","date_gmt":"2023-11-27T11:51:34","guid":{"rendered":"https:\/\/zerintia.com\/comunicacion-en-tiempo-real-con-clientes\/"},"modified":"2024-04-09T15:33:39","modified_gmt":"2024-04-09T15:33:39","slug":"b2c-remote-support","status":"publish","type":"post","link":"https:\/\/zerintia.com\/en\/b2c-remote-support\/","title":{"rendered":"AIRZONE: B2C remote support\u00a0"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>B2C Remote Support&nbsp;<\/strong>&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.airzonecontrol.com\/ib\/es\/\"><strong>Airzone <\/strong><\/a>is a company that belongs to the Altra Business Corporation. Its activity is focused on the research, development, manufacture and marketing of innovative products and services for comfort and rationalization of energy consumption in a global market.<\/p>\n\n\n\n<p>The company believes in innovation and the development of new technologies, working as a set of gears that synchronously create and develop quality products to achieve a more efficient world.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"572\" src=\"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/airzone_caso_uso.jpg\" alt=\"\" class=\"wp-image-1115\" srcset=\"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/airzone_caso_uso.jpg 1024w, https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/airzone_caso_uso-300x168.jpg 300w, https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/airzone_caso_uso-768x429.jpg 768w, https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/airzone_caso_uso-280x156.jpg 280w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The challenge of providing remote assistance in homes<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Airzone needed to further strengthen its customer service, as customers were encountering problems with the configuration of air conditioners and thermostats in their own homes.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>4Smartworker, the solution<\/strong>\u00a0<strong>implemented by Zerintia at Airzone<\/strong><\/strong><\/h2>\n\n\n\n<p>With <strong><a href=\"https:\/\/zerintia.com\/en\/connected-worker\/\">4Smartworker<\/a><\/strong>\u00a0and the\u00a0<strong><a href=\"https:\/\/zerintia.com\/en\/remote-support\/\">Remote Support<\/a><\/strong>\u00a0tool, Airzone can put its technicians in contact with its customers if they need help with the configuration of air conditioners, thermostats, etc.\u00a0\u00a0<\/p>\n\n\n\n<p>Airzone establishes communication between its customer and its technical support service via a smartphone and remote support tool. The customer shares the image of the system where they have a problem, so that the expert technician can see what they are seeing and can use the video to provide the necessary instructions to solve the problem, using paint or Augmented Reality pointers.\u00a0<\/p>\n\n\n\n<p>Airzone can help its customers in any country and in any language, as the tool has a function that transcribes the voice to text and simultaneously translates any language. All interventions are recorded, ensuring maximum client traceability and allowing the recording of evidence to facilitate their review.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Zerintia<\/strong>, solutions for Industry 5.0<\/strong><\/h2>\n\n\n\n<p>Zerintia Technologies offers SaaS B2B solutions to improve the efficiency of employees and customers, providing advanced tools and services for the digitisation of their operations.<\/p>\n\n\n\n<p>Through our solutions we accompany you in the digitisation of your company in a progressive and flexible way, adapted to your needs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>B2C Remote Support&nbsp;&nbsp; Airzone is a company that belongs to the Altra Business Corporation. Its activity is focused on the research, development, manufacture and marketing of innovative products and services for comfort and rationalization of energy consumption in a global market. The company believes in innovation and the development of new technologies, working as a<\/p>\n","protected":false},"author":1,"featured_media":922,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14,33,40],"tags":[],"class_list":["post-34569","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-infraestructuras-y-servicios","category-infrastructure-services","category-zn__caso-de-exito-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>B2C remote support | Zerintia<\/title>\n<meta name=\"description\" content=\"With 4Smartworker\u00a0and the\u00a0Remote Support\u00a0tool, Airzone can use B2C remote support with its costumers\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zerintia.com\/en\/b2c-remote-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"B2C remote support | Zerintia\" \/>\n<meta property=\"og:description\" content=\"With 4Smartworker\u00a0and the\u00a0Remote Support\u00a0tool, Airzone can use B2C remote support with its costumers\" \/>\n<meta property=\"og:url\" content=\"https:\/\/zerintia.com\/en\/b2c-remote-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Zerintia Technologies\" \/>\n<meta property=\"article:published_time\" content=\"2023-11-27T11:51:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-09T15:33:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/Airzone1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1618\" \/>\n\t<meta property=\"og:image:height\" content=\"908\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@zerintiatech\" \/>\n<meta name=\"twitter:site\" content=\"@zerintiatech\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/zerintia.com\/en\/b2c-remote-support\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/zerintia.com\/en\/b2c-remote-support\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/zerintia.com\/#\/schema\/person\/910671a1793bda3438ec79f2d3b6eab0\"},\"headline\":\"AIRZONE: B2C remote support\u00a0\",\"datePublished\":\"2023-11-27T11:51:34+00:00\",\"dateModified\":\"2024-04-09T15:33:39+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/zerintia.com\/en\/b2c-remote-support\/\"},\"wordCount\":314,\"publisher\":{\"@id\":\"https:\/\/zerintia.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/zerintia.com\/en\/b2c-remote-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/Airzone1.jpg\",\"articleSection\":[\"Infraestructuras y servicios\",\"Infrastructure &amp; Services\",\"ZN__Successful case\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/zerintia.com\/en\/b2c-remote-support\/\",\"url\":\"https:\/\/zerintia.com\/en\/b2c-remote-support\/\",\"name\":\"B2C remote support | Zerintia\",\"isPartOf\":{\"@id\":\"https:\/\/zerintia.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/zerintia.com\/en\/b2c-remote-support\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/zerintia.com\/en\/b2c-remote-support\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/Airzone1.jpg\",\"datePublished\":\"2023-11-27T11:51:34+00:00\",\"dateModified\":\"2024-04-09T15:33:39+00:00\",\"description\":\"With 4Smartworker\u00a0and the\u00a0Remote Support\u00a0tool, Airzone can use B2C remote support with its costumers\",\"breadcrumb\":{\"@id\":\"https:\/\/zerintia.com\/en\/b2c-remote-support\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/zerintia.com\/en\/b2c-remote-support\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/zerintia.com\/en\/b2c-remote-support\/#primaryimage\",\"url\":\"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/Airzone1.jpg\",\"contentUrl\":\"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/Airzone1.jpg\",\"width\":1618,\"height\":908},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/zerintia.com\/en\/b2c-remote-support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/zerintia.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AIRZONE: B2C remote support\u00a0\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/zerintia.com\/#website\",\"url\":\"https:\/\/zerintia.com\/\",\"name\":\"Zerintia Technologies\",\"description\":\"Digitalizaci\u00f3n. Soluciones Software. Wearables, IoT, Realidad Aumentada y personas, todo en una \u00fanica plataforma tecnol\u00f3gica para tu transformaci\u00f3n digital.\",\"publisher\":{\"@id\":\"https:\/\/zerintia.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/zerintia.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/zerintia.com\/#organization\",\"name\":\"Zerintia Technologies\",\"url\":\"https:\/\/zerintia.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/zerintia.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/10\/favicon-zerintia.png\",\"contentUrl\":\"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/10\/favicon-zerintia.png\",\"width\":512,\"height\":512,\"caption\":\"Zerintia Technologies\"},\"image\":{\"@id\":\"https:\/\/zerintia.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/x.com\/zerintiatech\",\"https:\/\/www.linkedin.com\/company\/zerintia-technologies\/\",\"https:\/\/www.youtube.com\/zerintia\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/zerintia.com\/#\/schema\/person\/910671a1793bda3438ec79f2d3b6eab0\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/zerintia.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/aa91566927db1b08a215def823141978?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/aa91566927db1b08a215def823141978?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\/\/zerintia.com\"],\"url\":\"https:\/\/zerintia.com\/en\/author\/admin\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"B2C remote support | Zerintia","description":"With 4Smartworker\u00a0and the\u00a0Remote Support\u00a0tool, Airzone can use B2C remote support with its costumers","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/zerintia.com\/en\/b2c-remote-support\/","og_locale":"en_US","og_type":"article","og_title":"B2C remote support | Zerintia","og_description":"With 4Smartworker\u00a0and the\u00a0Remote Support\u00a0tool, Airzone can use B2C remote support with its costumers","og_url":"https:\/\/zerintia.com\/en\/b2c-remote-support\/","og_site_name":"Zerintia Technologies","article_published_time":"2023-11-27T11:51:34+00:00","article_modified_time":"2024-04-09T15:33:39+00:00","og_image":[{"width":1618,"height":908,"url":"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/Airzone1.jpg","type":"image\/jpeg"}],"author":"admin","twitter_card":"summary_large_image","twitter_creator":"@zerintiatech","twitter_site":"@zerintiatech","twitter_misc":{"Written by":"admin","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/zerintia.com\/en\/b2c-remote-support\/#article","isPartOf":{"@id":"https:\/\/zerintia.com\/en\/b2c-remote-support\/"},"author":{"name":"admin","@id":"https:\/\/zerintia.com\/#\/schema\/person\/910671a1793bda3438ec79f2d3b6eab0"},"headline":"AIRZONE: B2C remote support\u00a0","datePublished":"2023-11-27T11:51:34+00:00","dateModified":"2024-04-09T15:33:39+00:00","mainEntityOfPage":{"@id":"https:\/\/zerintia.com\/en\/b2c-remote-support\/"},"wordCount":314,"publisher":{"@id":"https:\/\/zerintia.com\/#organization"},"image":{"@id":"https:\/\/zerintia.com\/en\/b2c-remote-support\/#primaryimage"},"thumbnailUrl":"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/Airzone1.jpg","articleSection":["Infraestructuras y servicios","Infrastructure &amp; Services","ZN__Successful case"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/zerintia.com\/en\/b2c-remote-support\/","url":"https:\/\/zerintia.com\/en\/b2c-remote-support\/","name":"B2C remote support | Zerintia","isPartOf":{"@id":"https:\/\/zerintia.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/zerintia.com\/en\/b2c-remote-support\/#primaryimage"},"image":{"@id":"https:\/\/zerintia.com\/en\/b2c-remote-support\/#primaryimage"},"thumbnailUrl":"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/Airzone1.jpg","datePublished":"2023-11-27T11:51:34+00:00","dateModified":"2024-04-09T15:33:39+00:00","description":"With 4Smartworker\u00a0and the\u00a0Remote Support\u00a0tool, Airzone can use B2C remote support with its costumers","breadcrumb":{"@id":"https:\/\/zerintia.com\/en\/b2c-remote-support\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/zerintia.com\/en\/b2c-remote-support\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/zerintia.com\/en\/b2c-remote-support\/#primaryimage","url":"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/Airzone1.jpg","contentUrl":"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/11\/Airzone1.jpg","width":1618,"height":908},{"@type":"BreadcrumbList","@id":"https:\/\/zerintia.com\/en\/b2c-remote-support\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/zerintia.com\/en\/"},{"@type":"ListItem","position":2,"name":"AIRZONE: B2C remote support\u00a0"}]},{"@type":"WebSite","@id":"https:\/\/zerintia.com\/#website","url":"https:\/\/zerintia.com\/","name":"Zerintia Technologies","description":"Digitalizaci\u00f3n. Soluciones Software. Wearables, IoT, Realidad Aumentada y personas, todo en una \u00fanica plataforma tecnol\u00f3gica para tu transformaci\u00f3n digital.","publisher":{"@id":"https:\/\/zerintia.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/zerintia.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/zerintia.com\/#organization","name":"Zerintia Technologies","url":"https:\/\/zerintia.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/zerintia.com\/#\/schema\/logo\/image\/","url":"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/10\/favicon-zerintia.png","contentUrl":"https:\/\/zerintia.com\/wp-content\/uploads\/2023\/10\/favicon-zerintia.png","width":512,"height":512,"caption":"Zerintia Technologies"},"image":{"@id":"https:\/\/zerintia.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/x.com\/zerintiatech","https:\/\/www.linkedin.com\/company\/zerintia-technologies\/","https:\/\/www.youtube.com\/zerintia"]},{"@type":"Person","@id":"https:\/\/zerintia.com\/#\/schema\/person\/910671a1793bda3438ec79f2d3b6eab0","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/zerintia.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/aa91566927db1b08a215def823141978?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/aa91566927db1b08a215def823141978?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/zerintia.com"],"url":"https:\/\/zerintia.com\/en\/author\/admin\/"}]}},"brizy_media":[],"_links":{"self":[{"href":"https:\/\/zerintia.com\/en\/wp-json\/wp\/v2\/posts\/34569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zerintia.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/zerintia.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/zerintia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zerintia.com\/en\/wp-json\/wp\/v2\/comments?post=34569"}],"version-history":[{"count":0,"href":"https:\/\/zerintia.com\/en\/wp-json\/wp\/v2\/posts\/34569\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/zerintia.com\/en\/wp-json\/wp\/v2\/media\/922"}],"wp:attachment":[{"href":"https:\/\/zerintia.com\/en\/wp-json\/wp\/v2\/media?parent=34569"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/zerintia.com\/en\/wp-json\/wp\/v2\/categories?post=34569"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/zerintia.com\/en\/wp-json\/wp\/v2\/tags?post=34569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}