Remote Support in Occupational Safety: use case of infraestructure and services company
4REMOTE, Remote Support in Occupational Safety solution, allows remote tasks involving an occupational safety expert and a technician located in a work center, with the consequent savings in time and travel expenses.
The main use cases in infrastructure, service and renewable energy management companies, with work centers in different locations are: assistance in the event of an incident or accident at work, remote inspections or remote audits.
This interaction is carried out through smart glasses or a mobile device carried by the technical team in the workplace, while the expert connects from anywhere in the world. In the specific case of immediate assistance in the event of an accident at work, once the request for assistance reaches the relevant department, a group of experts in the field is convened to begin working directly with the workplace.
For example, a worker has been hit by a mini excavator. During the connection, in addition to direct assistance to the technician on site, evidence can be generated to prepare a report that can be escalated to Management, HR or the legal department, such as photographs of the accident site, machine identification plate and recordings of testimonies of witnesses to the accident.
4REMOTE also allows remote assistance in site inspections, taking pictures of deviations and providing assistance in incidents detected during the connection, being able to share information with the technician during the assistance itself. Regarding hygienic measurements, 4REMOTE supposes an improvement of the technical unit providing direct assistance.