Connected Field Service: learn more about a use case of integral services company
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4Remote, a solution of Zerintia Technologies, allows the connected employee, who work in field, to improve the work execution thanks to remote support with the advantages of the Augmented Reality.
Connected Field Service: use case of integral services company
One of the big goals of the maintenance and Field Service is to offer the best experience for the client. The Field Service is a huge value generator for a company, because it is developed in an important moment in the sales and customer loyalty process.
4REMOTE is the solution that allows the communication between different people situated in any geographic point, sharing video and audio in real time and with multiple functionalities, that thanks to Augmented Reality, facilitate the interaction and the remote support.
To understand how 4REMOTE can help to improve the customer experience in Field Service, we can supose that a technician must resolve an incident with a machines situated in field and needs an expert to resolve it as soon as possible.
If a technician needs expert Support, through this solution, he/she can start a call to communicate with an expert situated in any geographic point.
Since the call is started, the technician shares in real time video and audio through a device (Smartphone, Tablet, Smartglasses…) allowing that the expert can watch the video streaming in live. The expert can activate the zoom or flash light remotely to ensure a good vision..
The expert can give instructions to the technician drawing on the video, using the laser point or adding text to secure that the technician receives accurate indications. Also, he can share documentation in real time and to realize indications on it.
In case it is needed, more participants could be added to the call, who also could access to the tools of 4REMOTE and could give the necessary instructions.
Also find out the combination of 4REMOTE and 4PROCESS to give all the power to the connected employee
The combination of both solutions allows, in addition to communication with experts in real time with audio and video, that the connected employee perform their work more safely, by supporting the execution of processes with intelligent instructions.
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