Creating networks of people, cultures, partners and systems enables sustainable solutions that create more value: together, you can master complex tasks that no one can master alone.
It currently employs over 245,000 people in 60 countries and markets, encouraging collaborative work between teams in different locations.
Goals
- Reduce internal problem detection time and downtime
- Reduce average repair time (MTTR)
- Increase OEE of industrial equipment
Challenges
The solution provided was to ensure:
- An improved end-user experience: maintenance technicians and line operators
- Easy interaction between technician and expert
- Instant access to best practices and expert knowledge anytime, anywhere in the world
- Increased flexibility of the working environment
- Reduction in expert and technical travelling
Background
In 2018, several projects were launched in different locations of Continental with the objective of reducing the time of detection of internal problems, improving the MTTR and OEE of industrial equipment in the Maintenance in production lines of the Automotive and Tyres Business Units.
After the implementation of the solution in the Spanish plants, Zerintia Technologies developed the international pilot that was carried out during the first semester of 2019, with the start-up of 4REMOTE in 15 plants in different countries: Germany, Hungary, Czech Republic, Romania, Slovakia, Mexico, France, Portugal and China.
After the implementation of the solution in the Spanish plants, Zerintia Technologies developed the international pilot that was carried out during the first semester of 2019, with the start-up of 4REMOTE in 15 plants in different countries: Germany, Hungary, Czech Republic, Romania, Slovakia, Mexico, France, Portugal and China.
In November 2019 Zerintia Technologies is selected as the approved supplier, considering 4REMOTE as the Corporate Solution for Remote Support of the Continental Group.
Milestones
+500 total users
+40 worldwide locations
+60 Smartglasses
Continental's team of experts connects with the technicians of the production lines remotely from any location, to advise and support them in case of any incident.
The expert sees what the technician sees and can do in real time annotations, marks or zoom on the technician's video, which receives precise indications on his device. In the following video you can see the main functionalities of 4REMOTE
4REMOTE allows the connection with different devices (Smartphone, Tablet, Smartglasses and PC) providing flexibility for the connection of the technical team of Continental at the bottom of the line.
The expert sees what the technician sees and can do in real time annotations, marks or zoom on the technician's video, which receives precise indications on his device. In the following video you can see the main functionalities of 4REMOTE
4REMOTE allows the connection with different devices (Smartphone, Tablet, Smartglasses and PC) providing flexibility for the connection of the technical team of Continental at the bottom of the line.
90% of the connections of the technical team at Continental are made through Smartglasses, allowing the technician to have his hands free while receiving support from the remote expert and improving the user experience.
At Continental 4REMOTE is working with different models of Smartglasses depending on the needs of each plant: RealWear HMT1, Vuzix M300, Vuzix M400 and Epson Moverio.
Use cases of 4REMOTE at Continental
The implementation of 4REMOTE has increased the number of use cases in which the solution is being used in both Maintenance and Production:
- Advice and support of the technical line team by a Continental expert
- Advice and support of the line technical team by an external supplier
- Remote Client Audit
- Remote Workshop of the Jishuken methodology
- Remote equipment inspection and acceptance
Benefits
Continental's commitment to innovation and constant improvement in its processes with the implementation of 4REMOTE, has translated into an overall increase in efficiency due to the shorter response time to incidents and an increase in shared knowledge.
Thanks to 4REMOTE, Continental has continued with projects that otherwise would have been solved without expert support, due to travel limitations during the pandemic, such as machine inspection and start-up with remote support from the central engineering department.
Thanks to 4REMOTE, Continental has continued with projects that otherwise would have been solved without expert support, due to travel limitations during the pandemic, such as machine inspection and start-up with remote support from the central engineering department.
