The health situation caused by the Covid-19 pandemic changed many of our life habits. Behaviors that we had to modify very quickly that impacted our day to day.
Many of these changes also directly affected the way in which we carried out our professional activity, especially in certain sectors where the work tools are a PC and an Internet connection.
It was in this kind of jobs where video calls became something recurrent, replacing the previous presential meetings, unnecessary sometimes.
If we refer to other different activities, we realize that remote communication allows us to carry them out without having to travel, thus optimizing our time and improving our efficiency. Of course, in order to be able to carry them out optimally and with guarantees, this communication must be complemented with other tools, such as Augmented Reality.
Expert remote support and Augmented Reality
Augmented Reality is a technology that allows us to superimpose virtual elements on our vision of reality. For this reason, the use of solutions that combine Augmented Reality with communication between two professionals, sharing video and audio in real time, facilitate remote support and execution of activities.
Some of the main use cases of Augmented Reality in expert remote support are:
Allows real-time communication with experts, internal or external to resolve incidents, provide advice on start-up processes or support for maintenance tasks, improving response time without the need to travel.
Communication and interaction with the Occupational Safety team, to carry out verifications of working conditions, risk prevention, audits or accident investigation, generating evidence without travel.
Remote collaborative work with customers or suppliers, for design and validation of products or verification of work done, generating evidence of the verifications made.
Better customer experience through a support service that ensures communication and interaction with experts. Response to customer or distributor needs in real time, increasing end-user satisfaction.
4Remote, Zerintia Technologies expert remote support and Augmented Reality solution